• Order cancellation: Overview
  • Text Guide:
    • Navigate to the Orders listing page
    • Cancel an order

Order cancellation: Overview

An order once created can be cancelled under the following conditions:

  • A vendor can cancel a pending, confirmed, shipped and a backordered order. If stock has been shipped, order cancellation will result in reverse transaction, thus adding stock back to the inventory
  • A customer can cancel an order only when the order is in a pending state. Once an order is confirmed, the customer cannot cancel the order


Navigate to the Orders listing page

  1. Click on the Orders tab on the main-menu
  2. Click on the Orders sub-tab on the drop-down list
  3. View a list of all orders across entities. Select an order to cancel either by scrolling through the list OR by using one of the available filters

Cancel an order

  1. Click on the Change status icon 
  2. Select Cancel from the available options

3. Click on Provide reason field to select a reason for cancelling the order

4. Select a Reason from the drop-down list

5. Enter a message in the Comment field

6. Click on Save to proceed with the cancellation or Cancel to quit the operation 

7. A message Order updated successfully is displayed

8. View the updated status of the order. It would have changed to Cancelled