• Messages: Overview
  • Text Guide
    • Push a message notification to user(s)

Messages: Overview

The app enables users to compose a manual message through a message composer user interface and define the audience to whom the message/push notification will be sent. There are two kinds of messages that can be sent through the application:

  • Text message: this is an sms sent to the user's registered mobile phone.

  • Mobile application push: Push notifications look like SMS text messages and mobile alerts, but they only reach users who have installed the app and have logged in. Push notifications are a way to speak directly to a user as they don't get caught in spam filters, or forgotten in an inbox.


Navigate to the Setup Users page

  1. Click on the Setup tab on the main menu
  2. Click on Users in the drop-down menu
  3. View all the users within the domain

Push a message notification to user(s)

1. Click on the Send message button

2. If you click without selecting any users, a pop-up will ask if you want to send the message to all active users. If yes, click OK, otherwise click Cancel to return to the previous menu and select the users to whom the message is to be sent

3. Check the boxes at the start of the row to select user(s)

4. Click on the Send message button

5. On the right of the message screen, you can view the Users names and the mobile numbers to which the message will be sent

6. Click on Message Type to select the type of message to send

7. Select Mobile application push from the options below

8. View mobile application options, the default application type is Android smartphone, a push url will be visible

9. A message will auto-populate based on prior configuration, this can be modified or edited

10. Click on the Submit button to send the message

11. To choose Java feature phone application click on Application type

12. When a Java phone is chosen, there is an option to choose from various languages, select a language from the options available 

13. Review the message and edit it if required

14. Click on the Submit button to send the message

15. A pop-up will notify that the message was successfully sent to selected user(s)

16. Click the Sent message status tab

17. View the message(s) sent out