IN THIS ARTICLE
- Order notifications: Overview
- Text Guide:
- Order notification listing
Order notifications: Overview
Notifications are alerts that can be communicated to users, highlighting important order events. These notifications can be communicated via SMS, email and bulletin board immediately, daily, weekly or on a monthly basis.
TEXT GUIDE
Order notification listing
The list of events for which order notifications can be communicated are listed below.
A. Based on order status
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Order created: When a new order is created, a notification can be triggered. This can be customized on the following basis:
- Material tags
- Entity tags
-
Order status changed: When the status of an order changes, a notification can be triggered. This can be customized on the following basis:
- Status of the order: Confirmed, Shipped, Fulfilled, Cancelled, Reopened, Backordered
- Material tags
- Entity tags
-
Order modified: When any field in an order is modified, a notification can be triggered. This can be customized on the following basis:
- Material tags
- Entity tags
B. Based on order inactivity
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Order expired/untouched: When there are no changes in the status of an order for a specific period, a notification can be triggered. This notification can be customized on the following basis:
- Number of days for which there is no change in the status
- Material tags
- Entity tags
-
Fulfilment due: When an order has not been fulfilled for a specific number of days since shipment, a notification can be triggered. This notification can be customized on the following basis:
- Number of days for which the fulfilment is due
- Material tags
- Entity tags
-
No order activity: When there are no orders recorded in a domain for a specific period of time, a notification can be triggered. This notification can be customized on the following basis:
- Number of days for the inactivity to be considered
- Material tags
- Entity tags