IN THIS ARTICLE

  • Order response time: Overview
  • Text Guide:
    • Navigate to Order Response Time Dashboards
    • Filter order response time by date

Order response time: Overview


Order response time is the total time taken from the creation of an order until it is fulfilled. The report splits this information into 2 parts: 

  • Order processing time: time since the creation of an order until it is shipped
  • Delivery lead time: time since the order is shipped until fulfilled


The From and To filter on the Order response time report page can be used to generate report for a specific period.




Navigate to the Orders Dashboard

  1. Click on Reports tab in the main menu
  2. Click on Order response time sub-tab from the drop-down list




Filter order response time by date

  1. Click on the From field
  2. Choose a year and month from the drop-down calendar



3. Click on the To field

4. Choose a year and month from the drop-down calendar

5. Click on Get Report




6. View the order response time report for the selected period