IN THIS ARTICLE
- Order response time: Overview
- Text Guide:
- Navigate to Order response time reports page
- Filter order response time by District/County
Order response time: Overview
Order response time is the total time taken from the creation of an order until it is fulfilled. The report splits this information into 2 parts:
- Order processing time: time since the creation of an order until it is shipped
- Delivery lead time: time since the order is shipped until fulfilled
The District/County filter on the Order response time report page can be used to generate report for orders from the specified District/County.
TEXT GUIDE
Navigate to the Orders Dashboard
- Click on Reports tab in the main menu
- Click on Order response time sub-tab from the drop-down list
Filter order response time by District/County
- Enter the first few alphabet(s) of the District/County
- Select the District/County from the drop-down list
- Click on Get Report
4. Click on Order processing time or Delivery lead time tab to view respective graphs for the selected District/County. By default Order processing time will be displayed
5. View the number of days taken to process order(s) or deliver order(s) every month (ONLY 6 months data is displayed at a time)
6. View the average processing time or delivery lead time over the selected period
7. Click on the Table icon to change the view
8. View information in a tabular format
