• Order Response Time: Overview
  • Text Guide: 
    • Navigate to Order Response Time reports page
    • Filter order response time by state

Order Response Time: Overview

Order Response Time is the total time taken from the creation of an order until it is fulfilled. The report splits this information into 2 parts: 

  • Order processing time: time since the creation of an order until it is shipped
  • Delivery lead time: time since the order is shipped until fulfilled

The State filter on the Order response time report page can be used to generate report for orders from the specified state.


Navigate to the Orders Dashboard

  1. Click on the Reports tab in the main menu
  2. Select the Order response time sub-tab from the available options

Filter order response time by state

  1. Enter the first alphabet(s) of the State Name
  2. Select the State from the drop-down list
  3. Click on Get Report

4. Click on Order processing time or Delivery lead time tab to view respective graphs for the selected state. By default Order processing time will be displayed

5. View the number of days taken to process order(s) or deliver order(s) every month (ONLY 6 months data is displayed at a time)

6. View the average processing time or delivery lead time over the selected period 

7. Click on the Table icon to change the view 

8. View information in a tabular format