IN THIS ARTICLE

  • Order response time: Overview
  • Text Guide:
    • Navigate to the Order response time report page
    • Order response time report filters
    • View Order response time report
    • Export Order response time report

Order response time: Overview


Order Response Time is the total time taken from the creation of an order until it is fulfilled. The report splits this information into 2 parts: 

  • Order processing time: time since the creation of an order until it is shipped
  • Delivery lead time: time since the order is shipped until fulfilled



NOTE: a) ONLY data related to shipped and fulfilled orders are displayed in Order processing time report

            b) ONLY data related to fulfilled orders are displayed in Delivery lead time report

                        c) The report gets refreshed every 1 hr


TEXT GUIDE


Navigate to the Order response time report page

  1. Click on the Reports tab in the main menu
  2. Select the Order response time sub-tab from the available options





Order response time report filters


The Order response time report can be customised using the following filters:

  1. State name: provides a report for the selected state
  2. District/County: provides a report for the selected District/County
  3. Entity Group: provides a report for the selected entity group
  4. Entity: provides a report for the selected entity
  5. Entity tag: provides a report for the entities with selected tag
  6. From: provides a report for orders shipped/fulfilled since the specified month
  7. To: provides a report for orders shipped/fulfilled until the specific month, the default is the current month
  8. Reset: clears all filters


 

NOTE: The date filters (From & To) are the only mandatory filters. These can be combined with any ONE  filter listed above (if required)




View Order Response Time (Order Processing Time & Delivery Lead Time) reports

  1. Click on the Get Report button to get a report for the default time span of five years
  2. Click on Order processing time or Delivery lead time tab to view respective graphs. By default Order processing time graph will be displayed
  3. View the number of days taken to process order(s) or deliver order(s) every month (ONLY 6 months data is displayed at a time)
  4. View the average processing time or delivery lead time over the selected period 

  5. Click on the Table icon to change the view to a tabular format 

  6. View the information in a tabular format


 

NOTE: The time when the report was last refreshed is displayed above Get Report button






Export Order response time report

  1. Click on the list icon above the chart to download the chart in any of the following format:
    1. JPG image
    2. PNG image
    3. PDF document
    4. SVG vector image
    5. XLS file
  2. Click on Download as CSV to obtain a report in a format that can be opened in Microsoft Excel



3. Click on Show Export Options to expand the table of options



4. Select the required period using From and To fields

5. Click on Export to export a monthly aggregated report to the registered email address or Cancel to quit

6. Click on Hide  Export Options to hide the monthly aggregation export option