• Shipping discrepancy: Overview
  • Text Guide:
    • Navigate to the Discrepancies page
    • Filter by Shipping discrepancy

Shipping discrepancy: Overview

Shipping discrepancy is the discrepancy due to the shipped quantity being different from the ordered quantity. 


Navigate to the Discrepancies page

  1. Click on the Orders tab in the main menu
  2. Select Discrepancies from the drop-down list
  3. View a list of all discrepancies across orders, across entities

Filter by Shipping discrepancy

  1. Click on the Discrepancy field and select Shipping from the list

2. View the shipping discrepancy listing. The discrepancy values are highlighted in red

3. The difference (positive or negative) between shipped quantity and ordered quantity is mentioned below the shipping discrepancy number

4. Hover over the information icon (i) to view the shipping discrepancy reason

5. If there are more than 50 listings, use the double arrow on the top right of the table to load more

6. Export this information using the Export button