IN THIS ARTICLE

• Order response time: Overview
• Text Guide:
  • Navigate to Order response time reports page
  • Filter order response time report by Entity
  • Filter order response time report by Entity tags
  • Filter order response time report by Entity groups

Order response time: Overview

Order response time is the total time taken from the creation of an order until it is fulfilled. The report splits this information into 2 parts: 

• Order processing time: time since the creation of an order until it is shipped
• Delivery lead time: time since the order is shipped until fulfilled

The Entity filters on the Order response time report page can be used to generate report for orders belonging to specific entity or a group of entities.

TEXT GUIDE

Navigate to the Orders Dashboard

1. Click on Reports tab in the main menu
2. Click on Order response time sub-tab from the drop-down list

Filter order response time report by Entity

1. Enter the first few alphabets of the Entity
2. Select the entity from the drop-down list
3. Click on Get Report

4. View order response time report for the selected entity

Filter order response time report by Entity tags

1. Click on the down arrow button next to Entity tags
2. Select the entity tag from the drop-down list
3. Click on Get Report 

4. View order response time report for entities tagged with the selected option

Filter order response time by entity groups

1. Enter the first alphabet(s) of the Entity group
2. Select the entity group from the drop-down list
3. Click on Get Report to view order response time report for the selected group of entities

4. View order response time report for the selected group of entities